Privacy Policy
How Springs Pro LA collects, uses and protects the information you give us when you request garage door spring service in Los Angeles.
Who We Are
Springs Pro LA provides garage door spring repair and replacement throughout Los Angeles County from our premises at 1127 W 6th St, Los Angeles, CA 90017. This policy explains what happens to the information you provide when you telephone our office, complete a form on this website, or send us an email. In case anything here is unclear, contact us on (310) 747-5055 and we will explain it.
Information You Give Us
When you request a quotation or book an appointment we ask only for the details needed to carry out the work, which normally means your name, telephone number, email address, the address of the property where the door is located and a description of the problem. Where you send a photograph of your garage door, that image is used to identify the spring system and prepare an accurate price and for nothing else. We do not ask for financial details through this website, and payment is taken at the property or by arrangement with our office rather than through any form here.
Information Collected Automatically
As with most websites, our hosting provider records standard technical information whenever a page is requested, which may include your device type, browser, approximate location derived from your internet address, the pages viewed and the site that referred you. This information keeps the website working properly and shows us which pages are useful. It is not used to identify you personally.
How We Use Your Information
Your details are used to respond to your enquiry, prepare a quotation, schedule and complete the work, raise an invoice, and deal with any follow up or warranty matter afterwards. We may contact you about an appointment by telephone, text message or email, because those are the details you provided for that purpose. Springs Pro LA does not add customers to marketing lists without being asked to.
Who We Share It With
We do not sell your personal information and we do not trade it with other companies for their own marketing. Information is shared only where it is necessary to run the business, which may include the technician attending your property, a supplier manufacturing a spring to specification, our payment processor and our accountant. Where a property manager, landlord or insurer has instructed the work on your behalf, we will discuss the job with that party. We may also disclose information where the law requires it.
Cookies and Analytics
This website may use cookies and similar technologies to remember basic preferences and to measure how the site is used. You can block or delete cookies through your browser settings and the site will continue to work, although some conveniences may be lost. In case you would rather not appear in our usage statistics at all, most browsers offer a private browsing mode.
How Long We Keep It
Enquiries that do not lead to work are kept only for as long as they remain useful in case you come back to us. Records relating to completed work, including invoices and the specification of the parts fitted to your door, are kept for longer, because they are needed for warranty claims, for tax purposes, and so that we can supply the correct component if the same door needs attention again.
Keeping Your Information Safe
We take reasonable steps to protect what we hold, including limiting access to the people who need it in order to do their jobs. No method of transmission across the internet is completely secure, so please do not send sensitive material such as identification documents or card numbers through the forms on this site.
Your Choices and Your Rights
You may ask what information we hold about you, ask for it to be corrected, or ask us to delete it where we are not obliged to keep it, and you may tell us to stop contacting you at any time. California residents have further rights over personal information under state law, including the right to know what has been collected and the right to request deletion. To make any of these requests, telephone (310) 747-5055 or email service@garagedoorspringrepairlosangeles.com and tell us what you need.
Children
This website is intended for adults arranging work on a property and we do not knowingly collect information from children. In case you believe a child has provided us with personal information, contact our office and we will remove it.
Other Websites
Our pages sometimes link to websites we do not control, such as reference sites and mapping services. Those websites operate their own privacy practices and this policy does not apply to them.
Changes to This Policy
This policy may be updated from time to time as the business or the law changes. The version published on this page is always the current one, and continued use of the website means you accept it as published.
Contact Us
Questions about this policy, or about the information we hold, should go to Springs Pro LA at 1127 W 6th St, Los Angeles, CA 90017, by telephone on (310) 747-5055, or by email at service@garagedoorspringrepairlosangeles.com.